Return Policy
At Arcade Addict, we want your experience to be as perfect as your new high score. Here are our commitments to simplify your returns.
Lead times
You have a period of 14 calendar days from the receipt of your order to notify us of your intention to return a product and obtain a refund or an exchange.
Product Status
The product must be returned in its original condition, complete, and in its original packaging. Any item that is damaged, soiled, or incomplete will not be accepted for return.
Exclusions
Conformément à la loi, les produits personnalisés ou confectionnés selon les spécifications du client (bornes d'arcade sur mesure, décors uniques) ne sont pas remboursables.
Procédure de Retour
01
Contactez-nous
Envoyez un mail à hello@arcadeaddict.com
02
Pack the item
Use original protections
03
Ship
Follow the carrier's instructions
Refund Policy
Refunds are issued via the original payment method within 7 to 10 business days after receipt and inspection of the package. We are committed to processing your request with the utmost care to ensure your satisfaction.